Terms of Service
Updated April 4th, 2025
These Terms of Service (the "Terms") constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you") and the Site operator ("we," "us," or "our"), concerning your access to and use of the website as well as any other media form, media channel, mobile website, or mobile application related, linked, or otherwise connected thereto (collectively, the "Site"). By accessing the Site, you acknowledge that you have read, understood, and agree to be bound by all of these Terms.
The products and materials provided on this Site are intended strictly for laboratory research purposes. They are not approved for human or animal consumption, diagnostic, or therapeutic use. By purchasing any products, you represent and warrant that you are at least 21 years of age and possess the necessary qualifications, equipment, and knowledge to handle these materials safely and in compliance with all applicable laws and regulations.
We reserve the right, in our sole discretion, to make changes or modifications to these Terms at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of these Terms, and you waive any right to receive specific notice of each such change. Your continued use of the Site after the posting of revised Terms constitutes your acceptance of the changes.
Returns and Refunds Policy
Due to the specialized nature of the research materials we offer, all sales are considered final upon shipment. We do not accept returns, exchanges, or refunds once an order has been processed or dispatched. This policy is in place to maintain the integrity and safety standards of our products.
If you receive a damaged, defective, or incorrect item, please contact our support team immediately for assistance. Claims for such issues must be reported within a specified timeframe following delivery. Order cancellations are only permitted prior to the shipment of goods; once handed to the carrier, orders cannot be cancelled or modified.
Shipping and Payments
We strive to process and dispatch all orders promptly. Shipping times and delivery dates are estimates provided for your convenience and are not guaranteed. We are not liable for delays caused by shipping carriers, customs clearance procedures, or other unforeseen circumstances beyond our control.
You are responsible for providing accurate and complete shipping information. International customers are solely responsible for compliance with all local import laws, regulations, and taxes applicable in their jurisdiction. Payment in full is required before any order is shipped.
Accessibility Statement
We are committed to ensuring digital accessibility for individuals with disabilities. We are continuously working to improve the user experience for everyone and to apply relevant accessibility standards. If you encounter any difficulty accessing any part of this website, please contact us so we can assist you.
Governing Law
These Terms and your use of the Site are governed by and construed in accordance with the laws of the applicable jurisdiction, without regard to its conflict of law principles. You agree that any legal action or proceeding between you and us concerning these Terms shall be brought exclusively in a court of competent jurisdiction.
Contact Information
If you have any questions or concerns regarding these Terms of Service, please contact us at:
Support Team
Email: support@directpeptides.com